“If you’re contracting out, and the price seems too good to be true, someone’s probably getting ripped off. And if it turns out to be the workers, and it turns out you half knew that, then you are in danger yourself of having been involved in a contravention”
These comments were made by Natalie James of the Fair Work Ombudsman (FWO) last month after the workplace regulator settled its long running prosecution with retail giant Coles, in connection with the unprecedented ‘trolley collectors case’. In an environment where outsourcing is prevalent and often complex, the prosecution of Coles has been a sobering reminder to the business community that lawmakers and regulators are sharpening their view on chain of responsibility.










